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In the Timesheet workflow, The time sheet is in Pending status and the manager name is not coming on the from.

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Posted on by Siddhant Singh

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Hi all,

The below screen shot shows manager name.

But in this below time sheet the manager name is not coming.

This error is coming in some of the timesheets not for all time sheets. Do anyone faced this type of issue?

Can anyone has any clue why this issue is coming.

Thank You

Siddhant Singh

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qianwang 7,168 on at

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Hi Siddhant,

Are both cases under the same user? It seems to be a permission issue. Can you check it?

Regards,

QianQW

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Ludwig Reinhard Microsoft Employee on at

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Hello Siddath Singh,

In addition, can you provide some information on how the workflow is setup.

How is the manager identified?

Is there possibly a setup missing?

Best regards,

Ludwig

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Siddath,

The submission dates are completely different. It looks like the old timesheet has been assigned, but a recent not. In that case, check if the Workflow message processing batch job is running. It might be an issue with your batch settings. When it was running, it should be assigned to a user or the instance should end in an error when there was no user found or when the approver does not have sufficient access rights.

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Siddhant Singh 518 on at

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Hi Ludwig,

Manager name is identified by the User Id and Name.

No all the required setup is done and working.

Thank You

Siddhant Singh'

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Siddhant Singh 518 on at

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Hi Andre,

How to check workflow massage processing batch job is running and from where I can open it.

Approver has all access rights.

Thank you

Siddhant Singh

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Siddhant Singh 518 on at

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Hi QianQW,

No, Both cases are completely different from each other. From where I can check Permission issue?

Thank You

Siddhant

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Ludwig Reinhard Microsoft Employee on at

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Hello Siddhant,

Do you have sufficient rights to open the workflow designer?

If so, I would recommend having a look at how the workflow is configured.

Might be the case that the assignment of a task/workflow element is not complete.

Best regards,

Ludwig

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Siddhant,

In the System administration menu, there is a form called 'Batch jobs'. You can open this form and search for a "workflow message processing" batch job. If you found it, you can see the next run date/time. If this is in the past, it is probably not running. Then you have to check the batch server settings and the status of the batch job. If the status of the batch job is not 'waiting', there might be something wrong. When the status is running, check the start date/time. If it is a date in the past, the job might got stuck.

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Siddhant Singh 518 on at

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Hi Andre,

Batch job is running fine. The status is waiting.

Thank you

Siddhant Singh

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Siddhant,

If other timesheet messages are being assigned correctly, it might be related to a data issue. Do you know if there was an issue with this timesheet and someone tried to fix data or do a resubmission?

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