Customer experience | Sales, Customer Insights,...

Segmentation: behavioural block, email delivered, timestamp and relative date

(0) Share

Report

Posted on by SveinS

Hello

I don't know if this is an issue due to how things have been set up at our place, but hopefully someone can lend a helping hand regardless.

What I'm trying to achieve is to create a behavioural block in a segment that will either include or exclude users based on a relative date to when they have received an email (could be a specific email or an email that is part of a journey). I thought this would be an easy segment to create, but unfortunately the relative date feature is not active when using timestamp for email delivered. Does anyone have a smart solution for me?

Thanks,

Svein

I have the same question (0)

All responses (3)

Answers (0)

AlexJay 422 on at

Like (0)

Report

RE: Segmentation: behavioural block, email delivered, timestamp and relative date

Hi Svein,

Yes it's a bit annoying/unexpected that relative dates aren't supported for interaction segments.
You are also unable to manually overwrite the query view with a relative condition as get this message to confirm the same:

In some cases it is possible to achieve a rolling type behavioural query using the "interactions in the last" option

E.g.:

If you wanted to do something like "NOT in the last 14 days" you could possibly take it a step further and use two segments. Segment 1 is "1 or more email delivered interaction for email xyz in last 14 days". Segment 2 is "not in segment 1".

I agree it feels like it should be easier. I think the limitation exists as this interaction data is stored outside of Dataverse in the Marketing Insights database so certain queries are limited.
Maybe that helps.
Thanks
Alex

Was this reply helpful? Yes No
SveinS 44 on at

Like (0)

Report

RE: Segmentation: behavioural block, email delivered, timestamp and relative date

Thanks for the response, Alex.

It's indeed a little baffling that a relative date can't be used, as that would make things much easier. I'll definitely look into an alternative way around the issue. Thanks again.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

RE: Segmentation: behavioural block, email delivered, timestamp and relative date

Hi SveinS,

If you create segment in real-time marketing you can use relative date.

Preview: Build segments in real-time marketing (Dynamics 365 Marketing) | Microsoft Docs

Was this reply helpful? Yes No