News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Social post disappeared

Customer experience | Sales, Customer Insights,...

Suggested answer

Social post disappeared

(1) Share

Report

Report

Posted on by LucaAlberigi

176

Hello!

after updating to Dynamics Customer Insights Journey the social post menu disappeared.

Microsoft says it is not available anymore 😳 Is that right?

thanks!

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report

Social post disappeared

Hi Partner,

Yes.

Based on the Microsoft documentation: Transition marketing guidance.

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/transition-walkthrough-social-posts

The posting to social media feature from outbound marketing has no equivalent in real-time journeys. There are currently no plans to incorporate the feature.

.Maybe you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2

Martin Dráb 230,149 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans