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Collections Management won't send Word Template Invoices

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Posted on by Community Member Microsoft Employee

I am using Profad Collections Management version 12 build 65 (latest as of this post), and I am using GP 2013 Service pack 2. We are using the default Word Template Invoices--no customization. When I login to GP, bring up a customer is Collections Main, then send the customer copies of their invoices, the invoices are attached the first time only. The second time I try to send invoices, the message goes out but the invoices are not attached. It's almost like the Word Template Engine and Collections Management stop communicating.

This only happens with the Word Template Invoices. I can send html and other invoice formats over and over with no issues. Anyone seen this issue before?

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Haydee Mirador 120 on at

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RE: Collections Management won't send Word Template Invoices

Do you still experience this?

I'm having trouble sending one invoice with no attachment but when sending multiple invoices it is sending with attachment.

I would appreciate anything you can share.

Regards,

Haydee