Customer voice survey response not showing in contact timeline.

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Posted on by ekmode8483

Hello,

We are using customer voice survey and have "Send on-demand customer voice survey from dynamics 365" . When opportunity is won we have workflow to send the survey to contact by email, in email we have copied survey link.

When the email is send to contact it appears in contact timeline. Contact is getting email with the survey link, when clicked link is opening properly and contact can view everything and is submitting survey properly.

Problem Area - We cannot see submitted customer survey response on contact timeline.

Action Taken- We have checked timeline setting in contact form it is set to show all & environment are also same, also if we send a email form CRM contact can receive the email and reply it , this email conversation is properly captured on contact timeline.

Do share necessary steps, solution / SOP to fix the problem.

Thank You.

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VS-26111408-0 2 on at

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Customer voice survey response not showing in contact timeline.

Hello , is this fixed? are we able to see the responses on the contact timeline?
ekmode8483 71 on at

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RE: Customer voice survey response not showing in contact timeline.

Hi,

I have open a ticket.

Thank You
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Welly Lee on at

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RE: Customer voice survey response not showing in contact timeline.

ekmode8483 - please contact Microsoft support and open a ticket to track this issue. See Get Help + Support - Power Platform | Microsoft Docs for more information.