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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Upgrading from CRM 2013
Customer experience | Sales, Customer Insights,...
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Upgrading from CRM 2013

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Posted on by KellyL 10

I performed a multi-step upgrade from 2013 to 2015 to 2016 to Dynamics CRM. However, there now seems to be some errors in areas I didn't try.

I do not know how to use CRM, I am a server admin. However, now when I open a custom report in the proposals and I get:

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4BDetail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<HelpLink i:nil="true" />
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4B</Message>
<Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<HelpLink i:nil="true" />
<Message>System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9</Message>
<Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I have the same question (0)
  • KellyL Profile Picture
    KellyL 10 on at
    Migrating from CRM 2013

    I performed a multi-step upgrade from 2013 to 2015 to 2016 to Dynamics CRM. However, there now seems to be some errors in areas I didn't try.

    I do not know how to use CRM, I am a server admin. However, now when I open a custom report in the proposals and I get:

    Unhandled exception:
    Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
    Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
    at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
    at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
    at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4BDetail:
    <OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
    <ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
    at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
    at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
    at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4B</Message>
    <Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
    <ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9</Message>
    <Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

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