web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Upgrading from CRM 2013
Customer experience | Sales, Customer Insights,...
Unanswered

Upgrading from CRM 2013

(0) ShareShare
ReportReport
Posted on by KellyL 10

I performed a multi-step upgrade from 2013 to 2015 to 2016 to Dynamics CRM. However, there now seems to be some errors in areas I didn't try.

I do not know how to use CRM, I am a server admin. However, now when I open a custom report in the proposals and I get:

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4BDetail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<HelpLink i:nil="true" />
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4B</Message>
<Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<HelpLink i:nil="true" />
<Message>System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9</Message>
<Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I have the same question (0)
  • KellyL Profile Picture
    KellyL 10 on at

    I performed a multi-step upgrade from 2013 to 2015 to 2016 to Dynamics CRM. However, there now seems to be some errors in areas I didn't try.

    I do not know how to use CRM, I am a server admin. However, now when I open a custom report in the proposals and I get:

    Unhandled exception:
    Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
    Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
    at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
    at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
    at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4BDetail:
    <OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
    <ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrievePrincipalAccessCommand.Execute()
    at Microsoft.Crm.Security.PrivilegeCheck.UpdatePrivilege(String EntityName, String EntityId, IOrganizationContext context)
    at Microsoft.Crm.Security.PrivilegeCheck.Create(Entity entity, IOrganizationContext context)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_PrivilegeChecks()
    at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BC45DD4B</Message>
    <Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
    <ActivityId>9d57852f-9f95-410a-8234-33ff8de5e719</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="">schemas.datacontract.org/.../System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Extensibility.InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)
    at Microsoft.Crm.Extensibility.InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CB773AD9</Message>
    <Timestamp>2023-03-14T15:29:43.6228759Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 179 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 110

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 61 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans