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Microsoft Dynamics 365 | Integration, Dataverse...
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User cannot access Dynamics 365 Apps

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Posted on by 4
I am attempting to get a user access to the Sales Team Member application (or the Sales Hub) application and am hitting a wall.

According to the AppAccessChecker, the user is licensed, the app should be visible, and they have security access. When they go to the Apps screen, it says “We can’t find any apps for your role”.
 


I’ve reset the licenses and the security roles the user has access to several times and am unsure what to do next.

Thank you.
 
  • Layan Jwei Profile Picture
    8,331 Super User 2026 Season 2 on at
  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at
    Hey.

    Besides the "Sales team member" security role, ensure the user has the "Sales Enterprise app access" (or "Sales Professional app access").  Another possibility, if to confirm that  "Sales team member" role has Read Access set to "Organization" for "Model driven app"
     
    Regards,

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