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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / User cannot access Dyn...
Microsoft Dynamics 365 | Integration, Dataverse...
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User cannot access Dynamics 365 Apps

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Posted on by IB-19091948-0 4
I am attempting to get a user access to the Sales Team Member application (or the Sales Hub) application and am hitting a wall.

According to the AppAccessChecker, the user is licensed, the app should be visible, and they have security access. When they go to the Apps screen, it says “We can’t find any apps for your role”.
 


I’ve reset the licenses and the security roles the user has access to several times and am unsure what to do next.

Thank you.
 
I have the same question (0)
  • Layan Jwei Profile Picture
    Layan Jwei 8,058 Super User 2025 Season 2 on at
    User cannot access Dynamics 365 Apps
    Hi,
     
    Check similar threads
     
     


  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    User cannot access Dynamics 365 Apps
    Hey.

    Besides the "Sales team member" security role, ensure the user has the "Sales Enterprise app access" (or "Sales Professional app access").  Another possibility, if to confirm that  "Sales team member" role has Read Access set to "Organization" for "Model driven app"
     
    Regards,

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