web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

User cannot access Dynamics 365 Apps

(2) ShareShare
ReportReport
Posted on by 4
I am attempting to get a user access to the Sales Team Member application (or the Sales Hub) application and am hitting a wall.

According to the AppAccessChecker, the user is licensed, the app should be visible, and they have security access. When they go to the Apps screen, it says “We can’t find any apps for your role”.
 


I’ve reset the licenses and the security roles the user has access to several times and am unsure what to do next.

Thank you.
 
I have the same question (0)
  • Layan Jwei Profile Picture
    8,118 Super User 2025 Season 2 on at
  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at
    Hey.

    Besides the "Sales team member" security role, ensure the user has the "Sales Enterprise app access" (or "Sales Professional app access").  Another possibility, if to confirm that  "Sales team member" role has Read Access set to "Organization" for "Model driven app"
     
    Regards,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Martin Dráb Profile Picture

Martin Dráb 45 Most Valuable Professional

#2
iampranjal Profile Picture

iampranjal 36

#3
Satyam Prakash Profile Picture

Satyam Prakash 31

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans