Trigger Power Automate flows from real-time marketing journeys

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Posted on by Fyrearm

The documentation from Microsoft says that it is possible to trigger a Power Automate Flow from a custom trigger in a Real-Time Journey. I do not understand how to do this and the documentation under this link is basically showing you how to call a Custom Trigger from a Power Automate flow via an Unbound Action. Not the other way around which is what we want. For example a matched contact fills out a form, we will auto respond to them but will also like to call a Power Automate Flow which will find the contacts account and notify the primary sales rep. That is just an example but don't see how it is possible.

https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-custom-actions#trigger-power-automate-flows-from-real-time-marketing-journeys

The link to this document starts out immediately contradicting itself:

Custom triggers activated through a customer journey can also trigger Power Automate flows.

To use a custom trigger with a Power Automate flow:

How do we activate a Flow from a Journey?

Here is another link that further describes the ability to do this but I don't see how activating a trigger in the Journey will then run the flow. Intuitively makes me think the flow trigger should be the unbound action… is that possible. I just don't understand how it works.

docs.microsoft.com/.../real-time-marketing-tile-reference

So much more flexible if this is possible.

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Fyrearm 50 on at

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RE: Trigger Power Automate flows from real-time marketing journeys

Thank you so much for the link and yes that is exactly what I was looking for! I actually came up with the exact some solution and was going to post it. The link you gave me confirms I was not alone in seeing this issue and the work around is the same.

What I came up with

Create a Trigger with the values you want to pass to the Cloud Flow

Limited of text, number, bool, or date

Limit of 9 parameters

A trigger creates an unbound action which can be used as the trigger for a Cloud Flow

Use “When an action is performed” as the flow trigger with these settings:

Here you have access to the parameters passed in by the Real-Time Journey

We do things like lookup the contact

Notify a team of users

Any other processes as needed

Here is how it is used in the Journey
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Barbara Bolzan Freitas 25 on at

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RE: Trigger Power Automate flows from real-time marketing journeys

Check this blog: meganvwalker.com/.../

Can help you!
Fyrearm 50 on at

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RE: Trigger Power Automate flows from real-time marketing journeys

Appreciate the link but that is pretty much the opposite of what I want to do.

The article you posted is for "Trigger the trigger in Power Automate"

The article I posted title is for "Trigger Power Automate flows from real-time marketing journeys" but explains what your article is doing.
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Community Member on at

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RE: Trigger Power Automate flows from real-time marketing journeys

Hi Fyrearm,

Please check the following blog:

Create custom Dataverse triggers for Dynamics 365 Marketing - without a developer! — Amey Holden | ABC Enthusiast & Power Platform Specialist