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Dynamics 365 Community / Forums / Customer Service forum / link multiple Articles...
Customer Service forum

link multiple Articles to case in dynamics 365

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Posted on by Rohit Kamra 235

Hi, 

I am using Dynamics 365 . I want to link two or three articles to the case . I have already created and published articles , but i am not able to link those to the case . Also there is KB records tab in social pane , but the articles don't come there . 

I tried to add one kb articles from articles and contract , was able to add  ,but it was not appearing in the associated kb articles tab . Please help 

Categories:
Knowledge Management
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  • Suggested answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Rohit,

    Have you tried to create Knowledge Articles via the Interactive Service Hub and not the deprecated Article entity?

    It works normally in CSH's Knowledge article to link the article to related case as following screenshot.

    kba.PNG

    Hope the above suggestion would help.

    Regards

    Johnny

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    In addition, if you would like to link two or more articles to one case. Don't forget to new a 1:N relationship under case entity to Knowledge article as following screenshot:

    1NRelationship.PNG

    Regards

    Johnny

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