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Hi,
I am using Dynamics 365 . I want to link two or three articles to the case . I have already created and published articles , but i am not able to link those to the case . Also there is KB records tab in social pane , but the articles don't come there .
I tried to add one kb articles from articles and contract , was able to add ,but it was not appearing in the associated kb articles tab . Please help
In addition, if you would like to link two or more articles to one case. Don't forget to new a 1:N relationship under case entity to Knowledge article as following screenshot:
Regards
Johnny
Hi Rohit,
Have you tried to create Knowledge Articles via the Interactive Service Hub and not the deprecated Article entity?
It works normally in CSH's Knowledge article to link the article to related case as following screenshot.
Hope the above suggestion would help.
Regards
Johnny
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