Custom Pages are not loading in OmniChannel for Customer Service App

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Posted on by Vardhan

65 User Group Leader

Hi Folks,

I have created a Custom page, which is opening on click of a button on Case form, It is working as expected in Customer serivce hub. However, When I try to load the same custom page in "OmniChannel for Customer Serivce" it is not loading.

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Omnichannel

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Vardhan 65 User Group Leader on at

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RE: Custom Pages are not loading in OmniChannel for Customer Service App

This issue is solved, I had to add the custom page to the Omnichannel App from App Designer.
Vardhan 65 User Group Leader on at

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RE: Custom Pages are not loading in OmniChannel for Customer Service App

Hi Nya,

Thanks for the response!!

It is the same form, Moreover I am trying to open the custom page on a side panel using below code but still same error.

Note : Below code works fine in Customer Service Hub and in Omnichannel app I am able to load entities like accounts etc.

Xrm.App.sidePanes.createPane({

title: "Custom Page",

paneId: "PaneName",

canClose: true,

width: 600

}).then((pane) => {

pane.navigate({

pageType: "custom",

name: "CustomPageSchemaName"

})

});
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Nya 29,054 on at

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RE: Custom Pages are not loading in OmniChannel for Customer Service App

Hi Vardhan,

Have you checked the form in Customer Service Hub and OmniChannel for Customer Service is the same one?

Since the Customer Service Hub is a special app whose case form is not the one called "Case" but the one called "Case for Interactive experience".