Hi Folks,
I have created a Custom page, which is opening on click of a button on Case form, It is working as expected in Customer serivce hub. However, When I try to load the same custom page in "OmniChannel for Customer Serivce" it is not loading.
Hi Nya,
Thanks for the response!!
It is the same form, Moreover I am trying to open the custom page on a side panel using below code but still same error.
Note : Below code works fine in Customer Service Hub and in Omnichannel app I am able to load entities like accounts etc.
Xrm.App.sidePanes.createPane({
title: "Custom Page",
paneId: "PaneName",
canClose: true,
width: 600
}).then((pane) => {
pane.navigate({
pageType: "custom",
name: "CustomPageSchemaName"
})
});
Hi Vardhan,
Have you checked the form in Customer Service Hub and OmniChannel for Customer Service is the same one?
Since the Customer Service Hub is a special app whose case form is not the one called "Case" but the one called "Case for Interactive experience".
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