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50Good Day
We have a requirement from Customer Experience, why a Case is ReActivated. They are asking for a drop down optionset and it should apprear only once a case is Re-Activated.
I tried Nishant Rana Blog, which creates a plugin and it is supposed to be activated once a Case is Re-Open/Re-Acticated.
Nishant Rana Code is not working for me, It is even running when a case status is Changed(New->In Progress).
My plugin Code below:
if (context.InputParameters.Contains("EntityMoniker"))
{
var targetEntity = (EntityReference)context.InputParameters["EntityMoniker"];
if (targetEntity.LogicalName == "incident")
{
Entity incident = new Entity("incident");
incident.Id = context.PrimaryEntityId;
QueryExpression query = new QueryExpression("incident");
query.ColumnSet = new ColumnSet("col1", "reopenflag");
query.Criteria.Conditions.Add(new ConditionExpression("incidentid", ConditionOperator.Equal, incident.Id));
var result = service.RetrieveMultiple(query);
foreach (var entity in result.Entities)
{
// Get the Columns from the Entity Obj Like this. Depands on type of the Column.
_valueDate = entity.Contains("field1") && entity["field1"] != null ? entity["field1"]).Value : DateTime.MinValue;
}
int state = ((OptionSetValue)context.InputParameters["State"]).Value;
if (state==0)
{
incident.Attributes["flag"] = true;
incident.Attributes["field1"] = GetValidLocalDate(DateTime.Now);
incident.Attributes["pluginmessage"] = Convert.ToString(context.MessageName);
service.Update(incident);
}
}
}
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