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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Remove Subscription ce...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Remove Subscription center in the Event Confirmation emails

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Posted on by QuentinDijkstra 25

Hi, 

I want to send an automatic confirmation email after a contact registers to an event. 

I published a customer journey starting with a segment (contact registered to the event) and add a "send an email" tile.

However, I must add the subscription center in the email. This part makes sense for commercial emails but not for event confirmation emails. 

Contacts should not change their communication preferences when they receive a confirmation email.

Do you have any advice or recommandations for this case ? This point is not clear for me

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    You can refer to the following documentation to create a confirmation email.

    Set up form double opt-in (Dynamics 365 Marketing) | Microsoft Docs

    Then use an Event Registration form to register the event.

    pastedimage1646378731037v1.png

    The form can be set as a double opt-In one in the Summary tab. The Confirmation email created above can be selected here.

    The detailed steps can also be found in the above link.

    pastedimage1646378795977v2.png

    The Confirmation email will not contain the subscription center.

    It looks something like:

    pastedimage1646378998992v3.png

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