Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Remove Subscription ce...
Customer experience | Sales, Customer Insights,...
Suggested answer

Remove Subscription center in the Event Confirmation emails

(0) ShareShare
ReportReport
Posted on by QuentinDijkstra 25

Hi, 

I want to send an automatic confirmation email after a contact registers to an event. 

I published a customer journey starting with a segment (contact registered to the event) and add a "send an email" tile.

However, I must add the subscription center in the email. This part makes sense for commercial emails but not for event confirmation emails. 

Contacts should not change their communication preferences when they receive a confirmation email.

Do you have any advice or recommandations for this case ? This point is not clear for me

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Remove Subscription center in the Event Confirmation emails

    Hi,

    You can refer to the following documentation to create a confirmation email.

    Set up form double opt-in (Dynamics 365 Marketing) | Microsoft Docs

    Then use an Event Registration form to register the event.

    pastedimage1646378731037v1.png

    The form can be set as a double opt-In one in the Summary tab. The Confirmation email created above can be selected here.

    The detailed steps can also be found in the above link.

    pastedimage1646378795977v2.png

    The Confirmation email will not contain the subscription center.

    It looks something like:

    pastedimage1646378998992v3.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,409 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans