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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Clean order-what actio...
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Clean order-what action to take to manage the order base on different error messages

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Posted on by RomeloC 5

Hi Folks,

Our team are customizing field service for our service department we have many orders/day and currently training agent  on how to use Dynamics365. On SAP we have periodically report about orders that did not generate with error messages show up, we do have guideline on how to deal with those error message on SAP, but now in Dynamics365 does not have such report anymore so agent do not know what to do if they get different kind of error message regarding to orders they placed.

Any idea on how to collect these error message together and analysis the reason or any other method/tool/resources ? Currently I am thinking about collect all error messages we got during testing but sounds inefficiency.

 

Thanks in advance!!!!!!!!

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Clean order-what action to take to manage the order base on different error messages

    docs.microsoft.com/.../

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: Clean order-what action to take to manage the order base on different error messages

    Hi RomeloC

    I am afraid there is no standard report readily available.

    Primary approach is to handle exceptions in any customization you implement. Please refer the link below on suggested practie.

    Link1: https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/org-service/handle-exceptions-code

    In addition, you can refer to the standard list of error codes and its meaning. You can prepare a list of these errors and prospective steps to be followed for each error code in your implementation perspective. 

    Link2:  https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/org-service/web-service-error-codes

    In addition to above, following is another link helping you potential issues and resolutions. 

    Link3: https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets

  • Pradeep_Gowda Profile Picture
    Pradeep_Gowda on at
    RE: Clean order-what action to take to manage the order base on different error messages

    You can refer  the blog below which has the Error codes:

    docs.microsoft.com/.../web-service-error-codes

    hope this helps

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