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Hi Folks,
Our team are customizing field service for our service department we have many orders/day and currently training agent on how to use Dynamics365. On SAP we have periodically report about orders that did not generate with error messages show up, we do have guideline on how to deal with those error message on SAP, but now in Dynamics365 does not have such report anymore so agent do not know what to do if they get different kind of error message regarding to orders they placed.
Any idea on how to collect these error message together and analysis the reason or any other method/tool/resources ? Currently I am thinking about collect all error messages we got during testing but sounds inefficiency.
Thanks in advance!!!!!!!!
You can refer the blog below which has the Error codes:
docs.microsoft.com/.../web-service-error-codes
hope this helps
Hi RomeloC
I am afraid there is no standard report readily available.
Primary approach is to handle exceptions in any customization you implement. Please refer the link below on suggested practie.
Link1: https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/org-service/handle-exceptions-code
In addition, you can refer to the standard list of error codes and its meaning. You can prepare a list of these errors and prospective steps to be followed for each error code in your implementation perspective.
Link2: https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/org-service/web-service-error-codes
In addition to above, following is another link helping you potential issues and resolutions.
Link3: https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets
docs.microsoft.com/.../
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