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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Knowledge base article...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Knowledge base articles stored in database

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Posted on by Newmayer2384 2

Hi

I have a technical question regarding the Customer Service and the Microsoft cloud.
When articles / Knowledgebase are created, where does the data reside? On a DB at Microsoft? Or can an external DB also be connected?

thanks!

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  • Suggested answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar Microsoft Employee on at

    Hi,

    Knowledge article is an entity in dynamics CRM. If we are creating a Knowledge article record in the Dynamics CRM it will be stored in the dynamics CRM DB which is hosted in the Azure.

    Understand Knowledge Management in Customer Service Hub in Dynamics 365 Customer Service | Microsoft Docs

    Hope this Helps!

    Regards,

    Venkatesh N

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