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Hi
I have a technical question regarding the Customer Service and the Microsoft cloud.
When articles / Knowledgebase are created, where does the data reside? On a DB at Microsoft? Or can an external DB also be connected?
thanks!
Hi,
Knowledge article is an entity in dynamics CRM. If we are creating a Knowledge article record in the Dynamics CRM it will be stored in the dynamics CRM DB which is hosted in the Azure.
Hope this Helps!
Regards,
Venkatesh N
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