How do I use workflow to move task from one queue to another?

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Posted on by JK-22050648-0

Here's my mission:

When a task with a certain subject is added to a certain queue, I need to remove the queue item and attach another queue item to connect the task to another queue. (Or redirect the original queue item if that is possible)

If I try to do this when the first queue item is created in the queueitems entity, I loose the reference to the task when I delete the item.

And in the task entity I don't find the queue item at all...

Anyone who knows how to do this? Due to restrictions in the setup it has to be done using /good old/ workflows.

Regards,

John Martin

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Leah Ju Microsoft Employee on at

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How do I use workflow to move task from one queue to another?

Hi John,

Maybe you can refer to my workflow step:

1）create one workflow on 'queue item' entity:

2)Start when: Record is created

3)Condition:

4)Create one new queue item, and populate value from original item:

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah