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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Extra blank spaces are...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Extra blank spaces are added in the body of an email template in Microsoft Unified Service Desk

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Posted on by Prerna Jambhale 5

Hi,

I am facing an issue in Microsoft Unified Service Desk(USD). In USD, a description of an email is populated from the email template created in the CRM web.

The email template formatting seems perfect in CRM web, but extra blank spaces are added to the same templated in the description box which is disturbing the formatting.

The blank spaces are added at the start, middle of the text and at the bottom as well

Kindly help me out with the solution.

Please find the screenshots for reference.

Image 1- Screenshot of Template created in CRM Web

pastedimage1610522440076v1.png

Image 2-  Screenshot of Template loaded in USD(1)

usd1.PNG

Image 3 -  Screenshot of Template loaded in USD(2)

6675.usd2.PNG

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Prerna,

    Does this happen only with this email template or all templates?

    Does this happen with the same template in different emails?

    Does it happen to individual users or to all users?

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Prerna Jambhale Profile Picture
    Prerna Jambhale 5 on at

    Hi Leah,

    This happens for all templates and for all the users.

  • Suggested answer
    Kiri Profile Picture
    Kiri 10 on at

    So, it's really hard to see when you are editing the text in the templates, but the easiest way I can explain it is pressing 'enter' will add paragraph spacing. Pressing Shift + Enter adds a single line.

    I tend to just remove all line spacing, then add them back pressing 'Shift + Enter' in the Template editor.

    You can also write up the template in Word and use the Paragraph Marks/hidden formatting symbols as a guide to where you'll end up with the extra spaces, but be aware that copying and pasting formatted text from Word can lead to other formatting issues.

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