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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Custom Channel Tile is...
Customer experience | Sales, Customer Insights,...
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Custom Channel Tile is not working

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Posted on by steff10 5

Hello all!

actually i'm trying to setup a custom channel for Dynamics 365 Marketing by using the following guide

https://docs.microsoft.com/de-de/dynamics365/marketing/developer/configure-tile-custom-channel

First step is to use the default configuration just for testing purposes ... but it isn't working ... i did all the settings in XML and CSS, created the new Entity, but when try to use the channel i receive the following error.

Screenshot-2020_2D00_10_2D00_08-093603.png

Error: "The custom tile entity type is missing".

Further more here is my XML Snippet

  <ChannelProperties>
    <!-- mandatory -->
    <EntityType>arvato_sample</EntityType>
    <EntitySetName>arvato_samples</EntitySetName>
    <TitleFieldName>arvato_name</TitleFieldName>
    <ComplianceField>donotphone</ComplianceField>
    <!-- mandatory -->
    <!-- Lookup view id for your entity-->
    <LookupViewId>D14A2857-0758-458A-818D-870A51EB4AFD</LookupViewId>
    <!--Quick view form id for your entity -->
    <QuickViewFormId>BFD5E810-A2FA-4C58-947F-C27CA6A14590</QuickViewFormId>
  </ChannelProperties>

 Sometimes it seems that the list of custom entity is not loading...

Screenshot-2020_2D00_10_2D00_08-100832.png

therefor i checked all settings in the XML file but it seems to be okay.

Thanks for you help!

Thomas

  • Suggested answer
    Jparra Profile Picture
    Jparra 10 on at
    RE: Custom Channel Tile is not working

    Hi, in this link you will find information docs.microsoft.com/.../overview-custom-channel

  • Suggested answer
    Dynamics marketing App Profile Picture
    Dynamics marketing App on at
    RE: Custom Channel Tile is not working

    Hi,

    Could you please provide if any documents are available to configure the 

    Create a custom channel for the customer journey

  • Jparra Profile Picture
    Jparra 10 on at
    RE: Custom Channel Tile is not working

    Hello, have you been able to find the error?

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Custom Channel Tile is not working

    Hi Thomas,

    I exported the solution which works well in environment without enabling wave 2 release and imported it into a wave 2 enabled environment, then I encountered same issue as yours. 

    In addition to the issue, the color and icon rules of css file are also not being applied to the tile.(My custom tile is also black and has same icon as yours.)

    Due to the last update time of the documentation you shared is 2018(also for English version), therefore, it is probably that structure of XML definition might get updated.

    In English page of the documentation, it will show a GitHub button for us to submit feedback.

    Regards,

    Clofly

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