Retail statement posting - Credit limit exceeded on default customer

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When we post a retail statement where there is a return from a sale in the same trading day we get the following errors

Credit limit exceeded
Open balance: 1,092.88
Current order: 8.99
New balance: 1,101.87
Credit limit: 0.00
Credit excess: 1,101.87

The transactions on voucher RPAY000012422 do not balance as per 07/11/2020. (accounting currency: -8.99 - reporting currency: 0.00)

It looks as though in our production environment the statement posting process is creating a sales order for each transaction (sale and return), but in UAT it creates a single order with 2 lines and posts correctly. UAT is a copy of PROD and all parameters seem to be the same. Auto settlement is ticked in Retail but not in SL

Any ideas welcome. :)

We have enabled mandatory credit limit and set a £0.00 limit on the default customer of the store so the customer cannot charge to account.

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A.Prasanna 8,177 on at

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RE: Retail statement posting - Credit limit exceeded on default customer

Please Mark answer as verified if this is sorted out your issue /concern.

Thanks,

Amith Prasanna
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Community Member on at

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RE: Retail statement posting - Credit limit exceeded on default customer

Ah, amazing. I did not find this issue on LCS. Thank you very much.
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A.Prasanna 8,177 on at

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RE: Retail statement posting - Credit limit exceeded on default customer

it is known issue (Bug) and check below link , apply hot fix in to your TEST /UAT first and then test and confirm.

fix.lcs.dynamics.com/.../Details

Regards,

Amith