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Error on On items in POS

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Posted on by KateG 586
I am setting up a new POS Demo environment and am running into errors with items. I finally can see them in POS 
 
 
 
When I click on the item or try to add it to the order
 
 
 
 
 
 
 
When I look up an item to see it I see no pricing and such. I can see this particular item has a price of 14.00. All of the items above have pricing.
 
I have validated the items, they are in the assortments, the assortments have been published and they have prices. I have run all the processes multiple times for distribution. What am I missing as far as setups or how can I tell what the error is.
 
Any help is appreciated. Thanks! 
Categories:
Store operations and POS App
  • KateG Profile Picture
    KateG 586 on at
    Error on On items in POS
    I did as you suggested and this is the only error in the listing and what I get when I select the item. Let me look at the hardware and see if it resolves it.
     
    That said, I still cannot see items for that store and I know they exist and are in the table. I am going through all the setup steps again to see what I am missing. 
     
    Thanks
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,382 Super User 2024 Season 2 on at
    Error on On items in POS
    Hi Kate, This error doesn't look like related to the products.  Could you please confirm if the error message you have pasted below is related to items on POS? If this is a new issue, please create a new thread.
     
    After doing what operation are you seeing this error? 
     
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Error on On items in POS
    For the error messages you provided, it indicates that the hardware extension is not deployed in CSU, please try to check logs and debug that if possible more details can be found from here:
  • KateG Profile Picture
    KateG 586 on at
    Error on On items in POS
    Hi All- I appear to be getting an error on hardware but not sure how it should be setup and why this would case issue. Any help is appreciated.
     
    \"stack\":\"CommerceError\\n at new CommerceError \\n at HardwareStationRequestHandler._validateHardwareStationRequestUri n at XXXXPos.Peripherals.js:1631:38\\n at XXX\",\"message\":\"\",\"name\":\"CommerceError\",\"_errorCode\":\"string_4908\",\"_title\":\"\",\"_handled\":false,\"errorCode\":\"string_4908\",\"title\":\"\",\"handled\":false}"] 24241137-f1d2-832e-91ac-
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,382 Super User 2024 Season 2 on at
    Error on On items in POS
    I second checking the logs in LCS.  I see that you are trying to use the items that come in the demo database which comes with all configurations. You should not face any issues unless some changes were made to the configuration.
    If you can find any anomalies in the retail event logs, please share it here. We can assist. 
     
    Since you mentioned about, can you try a price simulator on these items to see if price calculation works on FO. 
     
     
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Error on On items in POS
    Hi,
     
    Before reaching out to Microsoft Support for more information, you can sign in to Lifecycle Services (LCS) to review the telemetry data related to this failure. This might provide more insight into the problem.
    The reference Microsoft Document:
     
    Best Regards,
    Judy

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