Periodic Update Sales Order Invoices using Print Management Destination AX2012 R2 - Random invoices post but do not print nor save to the print archive

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Posted on by David Vanechaute

We do a periodic update of invoices at night from AR>Periodic>Sales Update>Invoices. All worked fine until we started using the function "Use Print Management Destination" We have print destinations setup on the customer records, with some customers destination set to printer and some customers setup to a email address. All are also setup to be saved in the Print Archive.

Since using the Print Management Destination function, some invoices are getting posted to the Invoice Tables but are not actually getting emailed, printed, or being saved to the print archive. Everything seems to happen in a random fashion. There seems to be nothing in common with the invoices that don't get "printed" and saved to the print archive.

The only thing we have been able to determine, is that if we uncheck the "Use Print Management Destination" option, than all seems to work fine again.

Any clues about what in the "Use Print Management Destination" would cause random invoices to post but not actually "print" ( printer or email) and also not be saved in the print archive?

Thanks in advance

David

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Ludwig Reinhard Microsoft Employee on at

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Hello David,

Do you see this issue in your prod system only or can you replicate similar issues in your dev/test systems?

Are there any customizations that have been made to this print management functionality?

In addition, can you double check the hotfixes on LCS, such as the following one to ensure that the behavior that you see is not the result of an 'old' bug?

KB 2887324Use print management destination option does not work if Posting is not selected

KB 3070298Multiple customer invoices printing issue

(Note: There are more hotfixes available and I just listed two that might fit. Please check them yourself in detail)

Best regards,

Ludwig

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David Vanechaute 75 on at

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Thanks for the reply

I have checked LCS, the community forums, as well as Google searches. I have found where others have similar issues but have found no workable solution. The issue is random and can be replicated in other environments. No code modifications have been made to the print management functionality.

I can only assume the issue is related to the print management functionality as the issue will go away if not used. We do a group update of posting of invoices for any sales orders pack slipped each day. It seems random invoices post but with the "print invoice" (PrintFormLetter) option not checked, even though it is checked when selection\posting is done.

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