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Microsoft Dynamics 365 | Integration, Dataverse...
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Unsubscribe button in Emails

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Posted on by RR-09100241-0 22
We have Dynamics 365 Sales Enterprise.
Is it possible to add a functional Unsubscribe button to emails, particularly Campaign emails?
Thanks.
 
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,089 Super User 2025 Season 1 on at
    Unsubscribe button in Emails
    Currently Unsubscribe button are available for the marketing emails. And for that you will need a license I guess.
     
    If needed you can create your own Unsubscribe link where on click of it will just draft an email and sent to your mailbox. Once it is received you can check subject and then make that contacts settings as Unsubscribed.
     
     
  • RR-09100241-0 Profile Picture
    RR-09100241-0 22 on at
    Unsubscribe button in Emails
    Hello,
     
    I am looking for a solution that does not require Customer Insights, as the cost is prohibitive.
     
    Thanks
    Ron
     
  • RR-09100241-0 Profile Picture
    RR-09100241-0 22 on at
    Unsubscribe button in Emails
    Amit,
     
    Thanks for your assistance.
    I am a consultant assisting a client implement Dynamics 365 for CRM outcomes. Slow progressing project.
    I am referring to Quick Campaign emails using Email Templates to Mailings Lists based on Contacts.
    So, marketing emails which must offer an Unsubscribe option. Email responses from the external contacts would be tracked to measure campaign success.
    Currently subscription is Sales Pro, which could be upgraded to Sales Enterprise.
    Adding Customer Insights subscriptions are not an option due to a massive increase in cost.
    Hope the above helps to explain the scenario.
    Thanks
    Ron 
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,089 Super User 2025 Season 1 on at
    Unsubscribe button in Emails
    Hello User,
     
    If possible can you explain your requirement with some more details ? Like what are emails? Are this from outside of your organization and sent to your user?
     
    Also your users are tracking it to the CRM ?
     
    Thank you,
    Amit Katariya 
  • RR-09100241-0 Profile Picture
    RR-09100241-0 22 on at
    Unsubscribe button in Emails
    Hello Amit,
     
    Do the two articles require extra licensing for Customer Insights?
     
    Thanks Ron
  • Amit Katariya007 Profile Picture
    Amit Katariya007 10,089 Super User 2025 Season 1 on at
    Unsubscribe button in Emails
    Hello User,
     
    Please refer below article which will help you to implement your requirement. Regarding to one clicking unsubscribe.
     
     
    Thank you,
    Amit katariya

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