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As in my scenario I have to create a Routing Rule in which Work Order can be placed in Queues according to Work Order Type.
If the Work Order Type of Particular Work Order is "Inspection" it must be placed in High Priority Queue
Else all the Work Orders are placed in Low Priority Queue.
Kindly Assist me.
Regards,
Ashar Mustafa,
Hi Ashar,
Unfortunately, the basic routing rulesets only applies to case entity.
Automatically route cases using basic routing rulesets | Microsoft Docs
But at the end of the day the routing is just a workflow, so you can create a workflow against work order entity to get the same level of functionality.
Go settings > Process.(Manual or automatic triggering depending on your needs)
Or you can refer the following document to know about Unified routing for entity records:
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