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Customer experience | Sales, Customer Insights,...
Suggested Answer

Update Originating Lead for Existing Account

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Posted on by 25

Hi eveybody,

In our business process, leads are often created from an existing accounts.

How can I update the "originating lead" field of the already created account with the information of the lead I report it to?

The default process links them immediately after the lead qualifies for a new account. But I need to create the account before the lead qualification. Is it possible?

Thank you very much.

I have the same question (0)
  • Suggested answer
    LuHao Profile Picture
    40,892 on at

    Hi FedericaD,

    Unfortunately, the Originating Lead field can only be changed in the Create of Account, but not in the Update of Account.

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