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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How To Change Conversa...
Service | Customer Service, Contact Center, Fie...
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How To Change Conversation Subject?

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Posted on by nicolasduchaine 6
Hello everyone,
 
I am using Customer Service Live Chat, and I have a question.
 
I'm looking to change the default conversation subject from "Visitor: Name of the workstream" to a name using context variable such as "{ContextLang}_{ContextSkill} - Visitor". I have been looking in the Customer Service Admin Center, but couldn't find a way to change the conversation subject. Can anyone help me?
 
Thanks!
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