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1,275Hello,
managing CRM Online users seems a bit weird to me. We are doing first steps with CRM Online in order to get familiar with it. I have created a sandbox CRM organization, have assigned Dynamics 365 Customer Engagement Plan license to a handful of my AD-synced users in Office Portal.
Then I moved over to my CRM organization and started to search for my users in order to assign them certain roles. While doing so I figured out that in the list of users in CRM I see lots of # something "users" plus several of my AD-synced users. But the list of my AD-synced users isn't the same as the one of the uses I assigned a Dynamics 365 Customer Engagement Plan license. Several of my licensed CRM users show up in the list, but also several others, and beside, some of my licensed users do not show up in that list. I thought I might need to add them to the team, there seems to be created a team named the same as my organization. But in that team all the users form the previous list are in, but again I am missing the other users which have al license but do not show up. When I attempt to add an user here, it does not allow me to chose from the Office 365 Active users list, instead I could add a new user. But that would be a Azure AD user, and not one of my existing AD-synced users.
Can anybody explain to me how this team members got into that team, and why I cannot add users to CRM form the list of available AD-synced users?
I am pretty confused. What is the right way to add a CRM-licensed user as a regular user into a CRM online organization? And what can be the reason,membership of what, so that several AD-synced users, which are not CRM-licensed show up in that list and team, while other don't? I don't get the reason for this, what the link is for having users in the list of users I can add to CRM.
kind regards,
Dieter
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