Hi,
I´m working as an consultant implementing a customer service solution for my customer.
They´re using Dynamics cloud and have a connection to Outlook to create Dynamics cases from incoming emails.
It works fine, though my customer has concerns regarding the time it takes for case to be created/show in Dynamics from when it´s incoming in Outlook.
Problem is that they have incoming orders with a short SLA. Average it takes about 5 min from email coming in in Outlook until the case is created/show in Dynamics, though sometimes it even takes longer than that, (up to 15 min).
I tried to find if MS have any SLAs for create case from email. Or what the average time is/should be?
Is there anything you can do to speed up the process/sync.
Any tip is appreciated!
Thanks in advance!
Best,
Johanna
