Hi all,
I am working on configuring the teams integration into dynamics CRM. When im making the call from within CRM (see below) i can hear the customer but they cant hear me:
I've allowed the the microfone to be used in the browser and selected the correct device:
What makes it even stranger is that when i go to the call summary and play the recording back, i can hear myself just fine.
When we look at the call in the admin center, we see that a mute value is being send (unmuting during conversation has no effect)
If i make the call from CRM via the external teams application (see below) the customer can hear me, but i dont get the call summary when the conversation is concluded.
So it seems there is a function or policy within CRM that mutes outgoing conversations, but i've looked at various settings and changed some things but cant figure out why it mutes outgoing sound.
Has anybody experienced similar problems, or knows how to solve this?
