Getting an Error while trying to send a mail through "Perform a Bound Action" in Ms flow

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Posted on by Himanshu Kamboj

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Hi ,

I have created a Ms Flow In which I am sending a mail when a case is assigned to any person(user) then a mail will sent to that assigned owner.

To achieve this I am sending the email using add a new row action and in that action I have selected the "Email Messages" entity and after that I am adding the "perform a bound action".

I am using Queue Id's for "From" and "To" both fields Syntax is: queues(ID). And What is happening Email got successfully created in dynamics 365 using "Add a row" Action(In which I have selected the email messages entity) but email status is Draft and after that when flow comes on "perform a bound action" then it is giving and error

error: "Could not find email address for recipient of type 'Queue' with Id '123uhsdfuh2342'"

I need to send the email notification as well

Please do the needful help.

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Bipin D365 28,981 Moderator on at

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RE: Getting an Error while trying to send a mail through "Perform a Bound Action" in Ms flow

Hi,

Can you please check if you have added valid email address for queue record in dynamics CRM?

It is complaining that Email address is empty on queue record.