Getting an Error while trying to send a mail through "Perform a Bound Action" in Ms flow

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Posted on by Himanshu Kamboj

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Hi ,

I have created a Ms Flow In which I am sending a mail when a case is assigned to any person(user) then a mail will sent to that assigned owner.

To achieve this I am sending the email using add a new row action and in that action I have selected the "Email Messages" entity and after that I am adding the "perform a bound action".

I am using Queue Id's for "From" and "To" both fields Syntax is: queues(ID). And What is happening Email got successfully created in dynamics 365 using "Add a row" Action(In which I have selected the email messages entity) but email status is Draft and after that when flow comes on "perform a bound action" then it is giving and error

error: "Could not find email address for recipient of type 'Queue' with Id '123uhsdfuh2342'"

I need to send the email notification as well

Please do the needful help.

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Bipin D365 28,983 Moderator on at

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Hi,

Can you please check if you have added valid email address for queue record in dynamics CRM?

It is complaining that Email address is empty on queue record.

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