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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Credit Card Capture Fa...
Microsoft Dynamics AX (Archived)

Credit Card Capture Failed

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Posted on by Community Member

Last night we had a total of 42 orders fail to finalize the CC charges that had been successfully authorized. I'm seeing this error message:

Capture failed: The application has encountered an unknown error(20002); General exception(20002);

I haven't been able to find much more about this error message and what it could mean. Has anyone else seen it or know where to look to resolve it?

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  • nunomaia Profile Picture
    nunomaia 25 Moderator on at

    Did you check for additional entries in Credit card transaction history ? Credit Card capture requires networking connectivity to provider. AX Server could communicate successfully with provider ?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    We use CyberSource and it looks like the situation ended up being that they were having connection issues on their end, which explains the error log saying "unknown error". 

    Thanks for your reply!

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