Can't remove systemadministrator role.

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Posted on by Rdobryanskyy1

Hi all,

I am in the role of system administrator. I have created a copy of this role (because for some historical things, everyone needed to be admins to do something). Now because all the users are admins, I want to remap all of them to the custom role which is a copy of system administrator, and once I have some spare time, I will start cutting the privileges. But I have been faced with the issue that sounds like:

Insufficient permissions.
RoleService :: VerifyCallerPrivileges failed. User: xxxxxxxxxxx, UserBU: xxxxxxxxxx, PrivilegeName: prvDeleteAccount, PrivilegeId: xxxxxxxx-account: xxxxxx-bd: Global xxxxxxx, MissingPrivilegeCount: 1 When contacting support, provide technical details.
Activity ID: xxxxxxxxxx
Timestamp: Mon Nov 01 2021 16:06:12 GMT + 0200 (Eastern European Standard Time)

any ideas on how can I remove that role?

Thanks

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Rdobryanskyy1 5 on at

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RE: Can't remove systemadministrator role.

so the issue was in the local AD. Once that was fixed, I was able to remove roles.
Rdobryanskyy1 5 on at

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RE: Can't remove systemadministrator role.

But the user is a system administrator of the entire org. Could it be that the AD is the one responsible to set these rules?
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Ayaka Iwai on at

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RE: Can't remove systemadministrator role.

According to error message, the user doesn't have delete privilege for Account entity.

Please assign the Account deletion privilege to the user.