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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Security roles caching
Finance | Project Operations, Human Resources, ...
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Security roles caching

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Posted on by CU01121434-0
I have an issue with custom roles in d365 FO. User has custom role that contains a privilege that allows him to approve timesheets through standard workflow(Review timesheet line workflow).
When the batch job is processing the workflow task user got an error : /Stopped (error): X++ Exception: Work item could not be created. Insufficient security permissions for user *userName*. Please review the user's security permissions to ensure they are sufficient for this workflow document and then resume the workflow.at SysWorkflowW/.
I tried to sync the roles and repair them in security configuration form. It did not help. After that I removed the roles and assign them again and it worked perfectly. So I assume that is a caching issue. Does anybody had same issue? Does anybody knows are the roles cached somehow? 
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  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    This could be due to caching issues, you can try the following methods to address this issue:

    1. Clear Client-Side Cache: Clear the cache and cookies in the client (browser or application). Sometimes, client-side caching can lead to permission issues. Close and reopen the client to ensure the new permission settings take effect.

    2. Restart Application Services: Restart the application services. This can sometimes force a refresh of the permission cache.

    3. Wait for Cache Updates: Sometimes, D365 F&O may take some time to automatically refresh the permission cache. Wait for a while and then try the workflow task again.

    Best regards,
    Kevin
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at
    Hi,
     
    There could be indeed some caching. Did you assign the new role and directly tested the workflow or did this user have the role already a bit longer? I'm trying to understand if the time between assigning the role or maybe changing the role contents would be valid for the cache or not.

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