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Customer experience | Sales, Customer Insights,...
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Dynamics 365 App for Outlook Relevance Search Javascript error

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Posted on by 15

Hi all,

Is anyone else getting this script error when trying to click relevance search on the Dynamics 365 app for outlook? So steps to recreate is just open Dynamics 365 app for outlook on a email and then click the relevance search button:

pastedimage1627049375852v1.png

I then get this error:

pastedimage1627049375852v2.png

The actual error says:

Loading chunk 149 failed. (missing: ****.crm11.dynamics.com/.../searchpage.js
Spoke with support and they said for me to disable that javascript. I'm fairly certain I did not create that javascript library.
I have the same question (0)
  • Suggested answer
    Tyson Bosse Profile Picture
    on at

    Hello Steve,

    This is a known issue at this time with the Dynamics 365 App for outlook when utilizing Internet explorer. There is a fix that will be releasing to European orgnanizations on 7/30. Otherwise, you could upgrade your outlook build version to leverage Edge Explorer in which the error wouldn't be present as well.

    Thanks,

    Tyson

  • Steve D Profile Picture
    15 on at

    Hi Tyson,

    Thanks for coming back to me, as it's only one user at present, I'll wait for the fix on the 30th of this month and see if that fixes it.

    If it's still an issue after this time, I'll report back and let you know.

    Appreciate your time and help on this one.

    Thanks, 

    Steve

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