Announcements
No record found.
Hi!
Within the customer voice application it is possible to define variable for dynamic content such as in Dynamics Marketing. However if I link a survey with an e-mail in dynamics marketing (did also put the survey within the e-mail element section in the customer journey) and send it via a customer journey - the variables I defined within customer voice wont get replaced with with the name of the contact ( {{firstname}} ).
Is this not possible?
Hi,
Here is an article which can achieve your requirement with real-time marketing.
Personalise and Automate Customer Voice Surveys with Real-time Dynamics 365 Marketing — Amey Holden | ABC Enthusiast & Power Platform Specialist
Thank you!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 197 Super User 2026 Season 1
CU11031447-0 100
NeerajPawar 70
