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Customer experience | Sales, Customer Insights,...
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Customer Voice Survey Personalization | Dynamics Marketing

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Posted on by 2

Hi!

Within the customer voice application it is possible to define variable for dynamic content such as in Dynamics Marketing. However if I link a survey with an e-mail in dynamics marketing (did also put the survey within the e-mail element section in the customer journey) and send it via a customer journey - the variables I defined within customer voice wont get replaced with with the name of the contact ( {{firstname}} ).

Is this not possible?

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Here is an article which can achieve your requirement with real-time marketing.

    Personalise and Automate Customer Voice Surveys with Real-time Dynamics 365 Marketing — Amey Holden | ABC Enthusiast & Power Platform Specialist

  • Newmayer2384 Profile Picture
    2 on at

    Thank you!

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