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Hi!
Within the customer voice application it is possible to define variable for dynamic content such as in Dynamics Marketing. However if I link a survey with an e-mail in dynamics marketing (did also put the survey within the e-mail element section in the customer journey) and send it via a customer journey - the variables I defined within customer voice wont get replaced with with the name of the contact ( {{firstname}} ).
Is this not possible?
Hi,
Here is an article which can achieve your requirement with real-time marketing.
Personalise and Automate Customer Voice Surveys with Real-time Dynamics 365 Marketing — Amey Holden | ABC Enthusiast & Power Platform Specialist
Thank you!
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