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Customer experience | Sales, Customer Insights,...
Suggested answer

I can't access to dynamics 365 sales mobile with a google account

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Posted on by 20

Hi, I need to access to dynamics 365 sales mobile using a google account. The app show me sign with the message that "my account doesn't excist", but from the browser there is no problem. 

Image  Image

Can you help me with this please!

  • Suggested answer
    Adrian Begovich Profile Picture
    1,025 Super User 2025 Season 1 on at
    RE: I can't access to dynamics 365 sales mobile with a google account

    Hi Jorge Andreoni,

    Unfortunately, it was not a joke; Your client will need to use a Microsoft account to use this functionality.

  • JU-22040758-0 Profile Picture
    20 on at
    RE: I can't access to dynamics 365 sales mobile with a google account

    Answer from Microsoft support:  "There is no possibilities of accesing the mobile app with google accounts". :(

  • JU-22040758-0 Profile Picture
    20 on at
    RE: I can't access to dynamics 365 sales mobile with a google account

    Oh, Adrian... you are so funny!! t's a request from my client, how they want to continue using their google's account. Thanks!

  • Suggested answer
    Adrian Begovich Profile Picture
    1,025 Super User 2025 Season 1 on at
    RE: I can't access to dynamics 365 sales mobile with a google account

    Hi Jorge Andreoni,

    I suggest using a Microsoft account instead.

  • Suggested answer
    PerezAguiar Profile Picture
    on at
    RE: I can't access to dynamics 365 sales mobile with a google account

    Hey Jorge.

    What do you get if you click on "opciones de inicio de sesión"? as far as I've seen, community.dynamics.com/.../can-b2b-guest-users-access-the-dynamics-365-mobile-app if this is a gmail account or something like that, you need to have a valid B2B Guest account.  This also points to using an URL authentication (instead of default).  

    Also, on Field service you have the following official documentation learn.microsoft.com/.../mobile-power-app-faq that points to using deep links.  MIght be worth trying

    Regards

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