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Hi D365 Customer Service Forum,
Can Omnichannel for Customer Service work for a client that uses D365 in a hybrid or on-premises fashion?
I appreciate your time.
Hi AEdwards,
The Microsoft said: Omnichannel for Customer Service is not supported with Dynamics 365 Customer Engagement (on-premises).
You can refer following link to know more details:
https://docs.microsoft.com/en-us/dynamics365/customer-service/system-requirements-omnichannel#provision-omnichannel
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Leah,
Thank you, I understand now that Omnichannel is not supported with on-premises Dynamics 365. Say an on-premises company is open to a hybrid solution, but is unwilling to switch fully to the Cloud. Is there a hybrid solution including Omnichannel that could work for them?
Thank you,
Adam
Currently, I have not found any document that mentions whether Omnichannel for Customer Service work in a hybrid solution.
Maybe you can contact MS Support to get more help.
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