Telephone Integration

(0) Share

Report

Posted on by Community Member

Hi, Forum

I want to ask, is it possible to "Make Phone Call" in Navision 2009R2 or in any version when we click on small icon of phone on Customer card. If it is possible then to "Make Phone Call" through Navision then please advice me how will I do it and what will be the process and steps for doing this, is there any setup will required or anything. The main purpose is when I click on "Make Phone Call" then directly "skype" or "Jabber SDK" interface should be open instead of Navision Interface for outgoing calls.

Thanks & Regards

Niraj Kumar

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (3)

Verified answer

Roberto Stefanetti 12,998 on at

Like (0)

Report

hi,

some links here

www.mibuso.com/.../viewtopic.php;t=45901&start=0

mibuso.com/.../viewtopic.php;t=38110&hilit=phone+call

using Skype from Navision

dynamicsuser.net/.../35239.aspx

you can use also Microsoft Links on NAV 2013

www.youtube.com/watch

Was this reply helpful? Yes No
Verified answer

Tharanga Chandrasekara 23,118 on at

Like (0)

Report

This is already been possible in the 2015 version. I will get you more details on how to do this in 2009 version.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi,

You should use below link.

Dynamics NAV RTC TAPI Integration without Office Communicator

gotcal.com/.../dynamics-nav-rtc-tapi-integration-without-office-communicator

NAV 2009 R2 Integration with Microsoft Lync

www.mibuso.com/.../viewtopic.php;t=45413&start=0

Was this reply helpful? Yes No
Verified answer

keoma 32,729 on at

Like (0)

Report

follow this link for usage of TAPI in dynamics nav

forum.mibuso.com/.../tapi-3-0

for usage of a different tech simply change function Dial in codeunit 5053.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Niraj,

Tenfold offers integration for Microsoft Dynamics and Ringcentral. You can sign up for a 7-day free trial to see if this will work with your business needs.
www.tenfold.com/.../dynamics

[quote user="Niraj Kumar"]

Hi, Forum

I want to ask, is it possible to "Make Phone Call" in Navision 2009R2 or in any version when we click on small icon of phone on Customer card. If it is possible then to "Make Phone Call" through Navision then please advice me how will I do it and what will be the process and steps for doing this, is there any setup will required or anything. The main purpose is when I click on "Make Phone Call" then directly "skype" or "Jabber SDK" interface should be open instead of Navision Interface for outgoing calls.

Thanks & Regards

Niraj Kumar

[/quote]

Was this reply helpful? Yes No