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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Telephone Integration
Microsoft Dynamics NAV (Archived)

Telephone Integration

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Posted on by Community Member Microsoft Employee

Hi, Forum

I want to ask, is it possible to "Make Phone Call" in Navision 2009R2 or in any version when we click on small icon of phone on Customer card. If it is possible then to "Make Phone Call" through Navision then please advice me how will I do it and what will be the process and steps for doing this, is there any setup will required or anything. The main purpose is when I click on "Make Phone Call" then directly "skype" or "Jabber SDK" interface should be open instead of Navision Interface for outgoing calls.

Thanks & Regards

Niraj Kumar 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Telephone Integration

    Hi Niraj,

    Tenfold offers integration for Microsoft Dynamics and Ringcentral. You can sign up for a 7-day free trial to see if this will work with your business needs.
    www.tenfold.com/.../dynamics

    [quote user="Niraj Kumar"]

    Hi, Forum

    I want to ask, is it possible to "Make Phone Call" in Navision 2009R2 or in any version when we click on small icon of phone on Customer card. If it is possible then to "Make Phone Call" through Navision then please advice me how will I do it and what will be the process and steps for doing this, is there any setup will required or anything. The main purpose is when I click on "Make Phone Call" then directly "skype" or "Jabber SDK" interface should be open instead of Navision Interface for outgoing calls.

    Thanks & Regards

    Niraj Kumar 

    [/quote]

  • Verified answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: Telephone Integration

    follow this link for usage of TAPI in dynamics nav

    forum.mibuso.com/.../tapi-3-0

    for usage of a different tech simply change function Dial in codeunit 5053.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Telephone Integration

    Hi,

    You should use below link.

    Dynamics NAV RTC TAPI Integration without Office Communicator

    gotcal.com/.../dynamics-nav-rtc-tapi-integration-without-office-communicator

    NAV 2009 R2 Integration with Microsoft Lync

    www.mibuso.com/.../viewtopic.php;t=45413&start=0

  • Verified answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: Telephone Integration

    This is already been possible in the 2015 version. I will get you more details on how to do this in 2009 version.

  • Verified answer
    Roberto Stefanetti Profile Picture
    Roberto Stefanetti 12,998 on at
    RE: Telephone Integration

    hi,

    some links here

    www.mibuso.com/.../viewtopic.php;t=45901&start=0

    mibuso.com/.../viewtopic.php;t=38110&hilit=phone+call

    using Skype from Navision

    dynamicsuser.net/.../35239.aspx

    you can use also Microsoft Links on NAV 2013

    www.youtube.com/watch

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