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Online / Offline sync issue on field service App

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Posted on by Vaibhavi P 85

Hello All,

There is one issue I am facing at the time of sync process. Once I am online and sync all data it download all data related to my resource and I start working in online mode, now I complete my booking and it went away from online in CRM, then I go to offline and I am still able to see the same record which I completed and sent to CRM. Please help me on this. When I go online the record disappear and again I come back offline and the record reappear.

2671.Capture.PNG

Appreciate your help.

Regards,

Vaibhavi Pandya

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  • britman Profile Picture
    britman 590 on at
    RE: Online / Offline sync issue on field service App

    Hi,

    Please verify the bookable resource booking offline sync filters in woodford with the online filters. Out of the box in online mode the filters will filter out booking status = completed, the offline sync filters are most likely not filtering out booking status = complete.

    Thanks

  • Suggested answer
    PragmaticDevs Profile Picture
    PragmaticDevs 235 on at
    RE: Online / Offline sync issue on field service App

    I have seen such issues and its mostly because of sync errors, make sure you dont have any sync errors, if you have , rectify those and try syncing again.

  • Vaibhavi P Profile Picture
    Vaibhavi P 85 on at
    RE: Online / Offline sync issue on field service App

    Thomas, Thanks for your reply.

    I do agree the process defined by you but this way there is a chance to loose a data on which user worked during offline mode. Please see below example:

    User have sync all data from server to mobile device, they got two bookings scheduled and they completed one booking offline, now user is not syncing their latest data. Now another booking scheduled which has been cancelled in dynamics CRM. Now at this time if user delete data and sync then the changes made during offline will no longer exists and they needs to work again on same booking. This will create an issue of re-work on same data which they already completed.

    Please suggest as everything looks fine on our app apart from this piece and I am concerned about users being affected.

    Thanks & Regards,

    Vaibhavi Pandya

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Online / Offline sync issue on field service App

    Not sure why it happened but these things can happen from time to time when working in online/offline mode.

    The best way to get the correct data is to go into 'Setup' and delete data. This will delete all your offline data and then do a resync which will take in all the up to date data from CRM.

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