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Unanswered

Windows in Axaptar automatically minimizes

Posted on by 3
Hi All,
 
When I work in Axapta, I can work up to a certain point and then, when I click on a function that opens a new window, the new window will either just not open on my screen, but it will be visible on my task bar, but I cannot maximize it and the small window icon is empty.  If it doesn't jump to the bottom immediately, the new window will open, and then looks like it is sliding to the bottom and off my screen (hopes this makes sense!).  It then sits on my task bar, but again, just an empty block and I cannot maximize it.
 
For instance, I can go to my product page, select a product, click on the SELL button to look up a cost price, but then that cost price window will 'slide'off my screen.  The same when I am processing a Sales Order, I can complete everything, but when I want to print a delivery note, that window will slide off the screen.

Our IT department cannot seem to fix it and it is very frustrating as I can only work up to a point and then I have to pass my work on to other people.
 
I did clear my Cache this morning, and managed to then print a delivery note and an invoice - even though the window minimized immediately, but I could right click on it on the task bar and the maximize function was active for me to click on (normally maximize is not active).  Now, a few hours later I am back to where I am trying to confirm a Pro Forma, and I cannot continue because I have the same sliding screen and maximize is light grey so I cannot click on it.
 
Anything that I could possibly try - I am not computer savvy so please don't use high tech terms - I will be lost forever.
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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,326 Super User 2024 Season 2 on at
    Windows in Axaptar automatically minimizes
    Hi Delani,
     
    Even in my whole career, I haven't seen this issue myself. In your Windows user profile, there are some user cache files. These files have an extension *.auc and are located in the \\appdata\local folder of your user profile directory. When the Dynamics AX application is shut down, try to delete these files and see if that will fix your issue.
  • Windows in Axaptar automatically minimizes
    Hi Andre,

    Thank you for taking the time to answer.  I have AX2012.  
     
    So my IT guys have suggested incorrect resolutions, etc, but I don't think that is the problem.  I work on a laptop and have an extra screen connected via a HDMI cable, I've unplugged that, restarted and worked on the laptop only, still does it.  I've logged into my colleagues PC and his Axapta works 100%, but on my log in on his PC, I have the same issues.
     
    Apparently in the whole world it is only me, we are an international company and the Axapta IT guys says that they have never heard of this issue, so I feel a bit stuck now.
     
    So it seems that the problem pops up when I am opening a third window for instance.  So I would be on Axapta, 1 Window, then click to open a Sales order, 2nd Window, then I can work on that form, complete what I have to, it will confirm the sales order and then when I click on the Pick and Pack option, I can do what I have to do, but the moment I hit the Post button, and a 3rd Window pops up, then it minimizes immediately and simply gives me a blank screen visible on the bottom task bar, but when I right click to maximize, the maximize option is greyed out so all I can do is close it.
     
    It happens every day, on most functions, but sometimes I have a moment where I can finish the whole process, yesterday for instance I could work, the screen would minimize and I could maximize it and finish the process, but then I had to do a Pro Forma for someone and I could again open the form, complete everything, but when I posted it, the same happened there and then one of my colleagues have to finish the steps for me.
     
    Yesterday I could look up a cost price on an item, but normally that doesn't work either, I can go right to the window where I have selected my one item, but then if I click on the button to call up the costing, that minimizes.
     
    It would seem that the issue pops up on a third window.  
     
    I've only worked here since 01 November, and it did work fine for the first 2 or 3 weeks, and then the problems started popping up, I eventually thought I am doing something wrong, but my colleague came to double-check my steps and everything is done right, it just stops working.
     
    If you have a solution here, you will be my hero!
     
    Kind regards,
     
    Delani
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,326 Super User 2024 Season 2 on at
    Windows in Axaptar automatically minimizes
    Hi Delani,
     
    What version of Axapta are you using? Are you the only person in your organization having this issue? In case other users will log in and perform the same tasks, do they encounter the same issue? Is it always coming with the same function or is it happening randomly? How many AX windows are open when you have this issue?

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