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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Why a some users appea...
Service | Customer Service, Contact Center, Fie...
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Why a some users appears in Resources in Field Service?

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Posted on by Roxana 689

Hi People

Please your help with the following question: 

----->Why a some users appears in Resources in Field Service?  Due a to a priviliege or any configuration. ?

I haven´t added intentionally any user to a Resource. 

Thanks in advanced.

-Roxana

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Why a some users appears in Resources in Field Service?

    They must be there because they use a resource.

    A resource must be assigned to them by default.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Why a some users appears in Resources in Field Service?

    Hi Roxana, can you share some screenshots?

  • Roxana Profile Picture
    Roxana 689 on at
    RE: Why a some users appears in Resources in Field Service?

    Hi, There is no workFlow nor Flow.  These records are tied to just a group of users, no contacts.

  • Fannie30 Profile Picture
    Fannie30 2,990 on at
    RE: Why a some users appears in Resources in Field Service?

    Someone or some process (workflow / power automate (aka Flow) must be creating them. Are they tied to users or tied to contacts?  

  • Roxana Profile Picture
    Roxana 689 on at
    RE: Why a some users appears in Resources in Field Service?

    Thank your quick replies.

    But, I haven´t added the user in the Field Service/Resource.  They have just appeared there, without having added, and wanted to know how?

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Why a some users appears in Resources in Field Service?

    Have a look here: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources#set-up-field-technician-resources

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Why a some users appears in Resources in Field Service?

    This will be because the user has a Bookable Resource record associated with them.

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