Skip to main content

Notifications

Announcements

Check out the New Agent Creator Community
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Have Replies Sent to A...
Finance | Project Operations, Human Resources, ...
Answered

Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

(0) ShareShare
ReportReport
Posted on by Ross Carlson 24

Dynamics GP 18.3.1200 (2020): We have setup EFT for Payables using the Exchange Server Type, and we would like all emails to come from a common address in the AP department.  However, the "Have Replies Sent to" field on the Admin/Setup/Company/E-Mail Message Setup window doesn't work, as well as the same field on the Admin/Setup/Company/Purchasing E-mail Setup window. Does anyone know if there is a workaround for this bug?

Also, is it possible to customize the Exchange Log On window so the users don't have to enter credentials each time an EFT process is run?  Our workaround is to have the AP users enter the common mailbox credentials so the emails come from the common address, but if they enter the wrong password the account gets locked, and if they enter the wrong address we lose visibility to the sent emails. 

Thanks in advance.

ScreenshotEmailMessageSetup.pngScreenshotExchangeLogOn.png

  • Ross Carlson Profile Picture
    Ross Carlson 24 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Just to follow up, Mekorma has fixed this bug in their latest build 18.03.082.05 (082.05.20201029.100812)

  • Joseph Markovich Profile Picture
    Joseph Markovich 3,947 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Voted!

    Hey GP community, let's get this voted up!!!

    Joe

  • Ross Carlson Profile Picture
    Ross Carlson 24 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Done.  It's in Ideas for GP with the following heading:

    Exchange Email login should not be needed, and a common From address should be available to specify

    Thanks Joe!

  • Ross Carlson Profile Picture
    Ross Carlson 24 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Isaac, you figured it out!!

    It is working when I disable Mekorma MICR.  The SY04910 table was not being populated unless MICR was disabled; and now the "Have Replies Sent To" feature is working!!  

    Unfortunately, we need MICR to generate the remittance since core GP will not generate a PDF or allow remittance form modifications without Word Templates, and the VBA in that AddIn causes other problems when run from a terminal server.  As a result, I will let Mekorma know of the bug in their software.  

    Thank you!!

  • Joseph Markovich Profile Picture
    Joseph Markovich 3,947 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Ross-

    No problem and you're welcome. I have such a severe dislike of Report Writer and the Word Templates that I make sure to bring up Forms Printer or DRM as much as a can.

    Put that suggestion in the Ideas for GP here!!! I'll vote for it as often as I can!

    Joe

  • Ross Carlson Profile Picture
    Ross Carlson 24 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Joe,

    Thanks for the 2 new options; I have implemented Forms Printer several times with great success in the past.  The best part about it is that it works with Project Accounting!  

    However, for this client we are going to stick with core GP as it covers their needs.  Our next best option is to use a generic email account and share the credentials with our AP dept users.  We'd like for each AP user to log in to Exchange with their network credentials and have replies sent the generic email account, but that doesn't seem to be working.  

    Ideally, GP would have an option to setup a "From" account and "Reply To" account for each Message ID, and let GP pass the network credentials to Exchange so each user doesn't have to login separately.  But this unfortunately isn't yet possible. :(

    Thanks again for the third party options though.

  • Verified answer
    Isaac Olson Profile Picture
    Isaac Olson on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Ross, 

    I just wanted to update you and let you know that I tested again in both the Sale Module and with Remittances specifically and both of mine are using the proper Have Reply Sent To address when I attempt to reply to them through Outlook.  I would check to see if they have any Third Party products already installed and test with those removed and a good test also would be to do this with a Sales Invoice too to make sure its not a module specific issue for you.  

    In my tests the SY04910 table showed the correct reply to address as well, so that would be something to check. 

    select EmailReplyToAddress,* from SY04910

    At the same time check to see if the Reply To email looks good in the SY04901 table for the message id that you are testing with. 

    select EmailReplyToAddress,* from SY04901

    I have seen where the SY04901 gets all jumbled and updating it manually in SQL fixes it as well.  

    Otherwise at this point I think we would need to look at this first hand through a support case for further troubleshooting. 

    I hope this helps!

    Thanks,

    Isaac Olson
    Microsoft Support

  • Joseph Markovich Profile Picture
    Joseph Markovich 3,947 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Ross-

    Here is another idea that avoids all of the built-in emailing in GP and the report writer/Word template reports.

    Use a third-party application to harness the power of SSRS for all your GP forms.

    There's two out there I recommend:

    - Forms Printer from Accountable Software

    - Dynamics Report Manager from Rockton Software

    I've used the Rockton software extensively, so my opinion is a bit biased...but both will let you send everything out using a catch-all email address or shared mailbox. You also don't have to use MFA with MS365 either.

    On my blog, I've posted all about this (except the last part -- automating it all) -- plus there are samples of the reports I've created along with the SQL views that grab all of the GP data.

    Joe

  • Ross Carlson Profile Picture
    Ross Carlson 24 on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Isaac,

    The new MFA feature is not in use, and we have tried using both Outlook 2019 desktop as well as OWA to reply.  I've spoken with my client's IT Director on what could be preventing this in Exchange, and they don't know.  

    My local Outlook client under [Options/Direct Replies To] is working when I test entering a different address from there on any email; however, I still can't get it to work in GP outside of the Outlook client.  

    I've created a test on my local GP install using a free Outlook account as you suggested, and I get the same results as I do even in a different environment on my client's server.  The reply is generated to the "From" address of the original email each time.  

    Unfortunately, your environment and mine must somehow be different since we are not getting similar results using the free Outlook account.

    Thanks again for keeping up with this!

  • Isaac Olson Profile Picture
    Isaac Olson on at
    RE: Have Replies Sent to Address in E-mail Message Setup with Exchange Server Type Doesn't Work

    Hi Ross,

    I just tested and confirmed that it works for me when using Exchange.  I used a generic @outlook.com account for my exchange login in GP, and had a have reply sent to that was a different email address, and when I clicked reply on the email in Outlook, the reply displayed the other email in the To field properly.  

    Is it possible that you are using the new MFA feature in Microsoft Dynamics GP 18.3.1173 and higher?   Because I am not I am using the normal Exchange method under system setup.  

    I am not sure what you might be doing different than me, or if maybe the exchange server that that the customer is stripping it out or not allowing it.  You could try setting up a free test @outlook.com account like I did to see if that works as well.  

    Another thing to consider, is I am testing the reply directly in Outlook.  I am not testing on a mobile device, as there could potentially be a difference in this functionality if you were using a different application or mobile application to reply to the email.

    I hope this helps!

    Thanks!

    Isaac Olson

    Microsoft Support

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the New Agent Creator Community

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 601 Most Valuable Professional

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 416

#3
Adis Profile Picture

Adis 384 Super User 2025 Season 1

Last month Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans