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Dear all,
I have a scenario for testing in sandbox environment.
+CRM feature that I am in testing.
+I have done:
+ I cannot achieved.
After Agent created the case, at the SLA field haven't any SLA status.
Please check below capture about SLA Item configuration.
Thanks in Advance.
Hi,
You can refer to the following steps:
Step 1: Create one SLA KPI.
Step 2: Create an SLA.
Step 3: Create the SLA Item.
Step 4: Active and Set as default:
Step 5: Add an SLA timer to case form:
Open Case for interactive experience form to insert a sub-grid. Don’t forget to save and publish it.
Here is the result:
HI,
How can I access Step 5?
It can be accessed by navigating to Advanced Settings > Customizations > Customize the system.
Then expand the list of entities and find the Case entity.
Click the form "Case for interactive experience".
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