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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Teams chat activity is...
Service | Customer Service, Contact Center, Fie...
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Teams chat activity is not updated with the "last updated by" in the time line

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Posted on by NA-21110949-0 11
When someone writes a message in the connected Teams chat on a Work Order or Case, the timeline in Field Service does not update the “Last Updated” timestamp.
 

Is this expected behavior, a known limitation, or is there a way to ensure that timeline activity is updated when new messages are posted in the linked Teams chat?

Any guidance or suggestions would be appreciated.

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Dynamics 365 Field Service
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