web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics Content Content Assist not loading

(0) ShareShare
ReportReport
Posted on by 155

When I try to add some dynamics content to an email and click the </> button the Content Assist screen opens but the area where we would expect to be able to select the field is not loading.

Tested on different browsers

Anyone else had this issue?

pastedimage1591716186203v1.png

What you can't see in the screen shot is the rolling ball suggesting it is trying to load

  • Suggested answer
    Pranjali Profile Picture
    Microsoft Employee on at

    Hello Ian,

    Have you tried to do F12 while it tries to load and checked if there are any errors on he network calls?

    Regards,

    Pranjali

  • Community Member Profile Picture
    on at

    same issue here:

    community.dynamics.com/.../assist-edit-screen-will-not-load-has-trouble-loading

    This seems to happen sometimes after an update. The solution is simple: turn on the right processes.

    Go to the health solution hub, run the marketing rule set analysis job and enable the deactivated processes. Afterwards it should work like normal. We've had the exact same issue.

    We now run this rule set after every updated. (incorporated it in our process). 

  • Ian_Bourne_Cloud2020 Profile Picture
    155 on at

    Hi Pranjali,

    Thanks for the response.  Sadly, this the contents of the F12 pane mean nothing to me and I can't seem to copy and paste into this window.

    Looks like I need to raise a support ticket.

    Many thanks

    Ian

  • Ian_Bourne_Cloud2020 Profile Picture
    155 on at

    Hi Niels,

    Thanks for the response.

    I ran the marketing rule set and yes, there are two processes deactivated.  I have tried activating them but they don't seem to reactivate.

    It is certainly showing as a critical issue:

    pastedimage1591783514419v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 87 Most Valuable Professional

#2
11manish Profile Picture

11manish 67 Super User 2026 Season 2

#3
Travis South Profile Picture

Travis South 35

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans