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Microsoft Dynamics AX (Archived)

AX2012 R3 Sales order line price match

Posted on by Microsoft Employee

I am trying to have a look at price match to see if it will resolve an issue I have, where I want to adjust the customers price after the sales order was invoiced. Raising a credit won't work because I want to reflect the new price in the items sales margin.  The problem is, the Price match button (Under update line) is greyed out - I have spent hours trying to figure out why. I know it links to Call centre function, which is enabled, and I all the setup looks ok. Anyone else come across this?

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  • Guy Terry Profile Picture
    Guy Terry 28,621 Super User 2024 Season 2 on at
    RE: AX2012 R3 Sales order line price match

    Hi,

    On the header of the sales orders that you are testing on, is the 'Retail sale' tick-box ticked?

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,280 Super User 2024 Season 2 on at
    RE: AX2012 R3 Sales order line price match

    Hi AX2012 consultant,

    Have a look at the next resource page. technet.microsoft.com/.../dn715953.aspx

    Please check the pre-requisites. Probably the parameters are not enabled or the user has not been added to the call center users.

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