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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unsubscribe Option in ...
Microsoft Dynamics CRM (Archived)

Unsubscribe Option in dynamics365 Email Templates

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Posted on by Community Member

Subscribe.PNG

What is the use of unsubscribe option in email templates. When I click on that option there is no event triggered. Please let me know, If you guys have any idea about this one. 

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  • fran2105 Profile Picture
    fran2105 416 on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    Hi all, I've enabled the setting for "do not send" marketing emails (currently we do not have the marketing module), however you'd need to add an unsubscribe link of sorts within the email template. How do you achieve this?

  • VictorIvanidze Profile Picture
    VictorIvanidze on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    Google for a tool named  ModifyNotification Flow for Office 365.

  • Jainil Profile Picture
    Jainil 65 on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    I am also facing this issue . I want to remove contact from marketing list if someone trigger the unsubscribe option. Is there anything that might help?

  • Jainil Profile Picture
    Jainil 65 on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    I did this step , but the problem is I am getting an email  for unsubscribe . I want to remove the unsubscribed entity from the marketing list . Any way u know of ?   Your small help would be thankful

  • Community Member Profile Picture
    Community Member on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    Hi Mohamed,

    Thanks for your reply .. I got it..

  • Verified answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at
    RE: Unsubscribe Option in dynamics365 Email Templates

    Hi Swathi,

    The functionality is to provide the ability for email recipients to unsubscribe from future bulk emails. By default, the functionality behind “unsubscribe” is OFF in Microsoft Dynamics 365. You can turn it on by navigating to Settings -> Administration -> System Settings -> Marketing Tab.

    Here is a screenshot of what you should find:

    do_2D00_not_2D00_send.png

    Hope this helps! Please mark as an answer if your find the response helpful.

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