Set default value for text field "Resolution" when resolve a case

(1) Share

Report

Posted on by MichaelFo96

135

Hello Community,

I am currently searching for an option to set a default value for the "Resolution" Field in the "Resolve Case" Pop-Up when resolving a case:

I tried to do it with a business rule but I can't find the "Resolution" Field in the list. I think it is possible with a .js-Webressource?

Can you please help me to find a solution here?

Thank you very much in advance.

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

Cui Hao Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hi,

After testing, I'm afraid that's not possible.
Even if I write code to force a pre-populated value, it is forced to be cleared by the system at commit time.

But you can take a look at my operation for reference.

I use the Ribbon Workbench to add an action to this /Resolve Case/ button. This Action will pre-populate the /Resolution/ field when you click on /Resolve Case/, the value of this pre-population can be defined in the code.

The JavaScript script is placed in this place in the workbench:

My code is shown below:

This Value is the one you pre-populate and can be changed in the code. This /Resolution/ field value is the one you pre-populate and can be changed in the code, I set it to /Solved by testing/.
This /aria-label="Resolution"/ corresponds to the following figure:

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

Best regards,
Cui Hao

Was this reply helpful? Yes No
Suggested answer

Cui Hao Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

Do you have any other questions?

If it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

Best regards,

Cui Hao

Was this reply helpful? Yes No