web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Set default value for ...
Service | Customer Service, Contact Center, Fie...
Answered

Set default value for text field "Resolution" when resolve a case

(1) ShareShare
ReportReport
Posted on by MichaelFo96 120
Hello Community,
 
I am currently searching for an option to set a default value for the "Resolution" Field in the "Resolve Case" Pop-Up when resolving a case:
 
 
I tried to do it with a business rule but I can't find the "Resolution" Field in the list. I think it is possible with a .js-Webressource?
 
Can you please help me to find a solution here?
 
Thank you very much in advance.
I have the same question (0)
  • Verified answer
    Cui Hao Profile Picture
    Cui Hao on at
    Hi,

    After testing, I'm afraid that's not possible.
    Even if I write code to force a pre-populated value, it is forced to be cleared by the system at commit time.
    But you can take a look at my operation for reference.

    I use the Ribbon Workbench to add an action to this /Resolve Case/ button. This Action will pre-populate the /Resolution/ field when you click on /Resolve Case/, the value of this pre-population can be defined in the code.

    The JavaScript script is placed in this place in the workbench:


    My code is shown below:


    This Value is the one you pre-populate and can be changed in the code. This /Resolution/ field value is the one you pre-populate and can be changed in the code, I set it to /Solved by testing/.
    This /aria-label="Resolution"/ corresponds to the following figure:
     




    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao on at
    Hi,
     
    Do you have any other questions?
    If it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    Best regards,
    Cui Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 38 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 19 Most Valuable Professional

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 13

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans