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Display Agent Scripting on Inbox view without starting a case

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Posted on by StephGill

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Hi

We would like to display agent scripting without the need to start a case. We are not integrating voice or chat for this functionality.

I can get scripts to populate for cases, but have been unable to get scripts to show for the inbox view.

Has anyone managed to do this?

Thanks

Steph

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Dengliang Li Microsoft Employee on at

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Hi,

I'm afraid that's not possible.

After testing, the agent script is only displayed in the inbox when a specific record session is opened.

Best Regards,
Dengliang Li

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StephGill 12 on at

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Hi Denglian

Thanks for your response. We will be going back to MS as we were told this was possbile.

Thanks

Steph

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