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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Display Agent Scriptin...
Service | Customer Service, Contact Center, Fie...
Answered

Display Agent Scripting on Inbox view without starting a case

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Posted on by StephGill 12
Hi 
 
We would like to display agent scripting without the need to start a case. We are not integrating voice or chat for this functionality. 
 
I can get scripts to populate for cases, but have been unable to get scripts to show for the inbox view. 
 
Has anyone managed to do this? 
 
Thanks
Steph
 
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I have the same question (0)
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I'm afraid that's not possible.
    After testing, the agent script is only displayed in the inbox when a specific record session is opened.
     
    Best Regards,
    Dengliang Li
     
     
  • StephGill Profile Picture
    StephGill 12 on at
    Hi Denglian 
     
    Thanks for your response. We will be going back to MS as we were told this was possbile. 
     
    Thanks
    Steph

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