Supply chain | Supply Chain Management, Commerce

Error code: https://aka.ms/msal.js.errors#timed_out

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Posted on by CU18070735-1

If you are facing the following error:
The issue can be resolved by resetting the user session in the Add-in:

Click on the User icon (top right corner of the Add-in)

Select Sign Out

Choose your user account to sign out

Then click Sign In again in the Add-in

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Dynamics 365 Supply Chain Management

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WB-08050438-0 4 on at

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Many Thanks!

Just had the same problem and your solution worked for me...

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DC-04050856-0 5 on at

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Thank you so much, it worked for me too

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OO-HIN 8 on at

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this did not work for me.

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Adis 6,820 Super User 2026 Season 1 on at

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Thanks a lot!

Encountered the same issue today and fixed it with your approach.

Kind regards, Adis

If this helped, please mark it as "Verified" for others facing the same issue

Keep in mind that it is possible to mark more than one answer as verified

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MH-06060002-0 115 on at

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Thanks so much for posting - saved me so much time

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DL-04051430-0 4 on at

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thanks so much! worked for me

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JS-04051724-0 6 on at

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While I appreciate this workaround, all of my users now need to do this every time they attempt to open a spreadsheet in Excel from Dynamics.

Do we have an understanding of what's causing this and how to return to the configuration where spreadsheets will open automatically?

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OO-HIN 8 on at

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This workaround worked for me.

Select log off in addon.

Popup-window asking account to log of. Choose your account and close popup-window

Press "Log on". A brief popup-windows appears and closes.

Press "Log on" again and now popup-window asks for account. Select you account.

Now it works.

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Aymen CHELBI 644 Super User 2026 Season 1 on at

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Hello,

I recommend reviewing the solutions proposed in this support ticket: https://admin.powerplatform.microsoft.com/support/knownissues/6355973

Best regards,

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rob777 54 on at

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Thanks! that fixed it

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