Create a case in dynamics from data i get from a chat bot.

(0) Share

Report

Posted on by alrod62

Hi all,

I am trying to create a case in dynamics from data that I get from a chat bot. I understand that I have to do it by connecting to "Common data services", but I can't find "Cases" within the environment. Somebody could help me?

I have the same question (0)

All responses (8)

Answers (0)

Sort by

Suggested answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hi,

Case schema name is incident so try looking for "incident" instead.

Hope this helps.

Was this reply helpful? Yes No
Suggested answer

SS-01100907-0 Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

Please check for Incident entity there. Also you can create a Flow to create cases.

Was this reply helpful? Yes No
alrod62 5 on at

Like (0)

Report
Copy link

Link copied!

Thanks for your answer. I´m looking "Incident" Entity, but i haven't. :(

Was this reply helpful? Yes No
alrod62 5 on at

Like (0)

Report
Copy link

Link copied!

Thanks for your answer Soumen. I´m looking "Incident" Entity, but i haven't. :(

Was this reply helpful? Yes No
Suggested answer

SS-01100907-0 Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

Can you please go to https://make.powerapps.com --> expand Data, and then select Entities and verify if the Incident entity is listed there or not.

Was this reply helpful? Yes No
Suggested answer

venkatsr User Group Leader on at

Like (0)

Report
Copy link

Link copied!

Hi,

1)Hope you have provisioned your crm environment for either sales/services module.

2)In https://make.powerapps.com ,select environment other than default

3)If you dont see any entity in that list,then there should be some issue with the instance or permissions

Was this reply helpful? Yes No
Suggested answer

venkatsr User Group Leader on at

Like (0)

Report
Copy link

Link copied!

Hi,

1)Hope you have provisioned your crm environment for either sales/services module.

2)In https://make.powerapps.com ,select environment other than default

3)If you dont see any entity in that list,then there should be some issue with the instance or permissions

Was this reply helpful? Yes No
Suggested answer

alrod62 5 on at

Like (0)

Report
Copy link

Link copied!

Hi!

i finally found "cases". I was looking in another environment.

Thanks!

Was this reply helpful? Yes No