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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Create a case in dynam...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Create a case in dynamics from data i get from a chat bot.

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Posted on by alrod62 5 
Hi all,

I am trying to create a case in dynamics from data that I get from a chat bot. I understand that I have to do it by connecting to "Common data services", but I can't find "Cases" within the environment. Somebody could help me?
I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    Case schema name is incident so try looking for "incident" instead.

    Hope this helps.

  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 Microsoft Employee on at

    Hi,

    Please check for Incident entity there. Also you can create a Flow to create cases.

  • alrod62 Profile Picture
    alrod62 5 on at

    Thanks for your answer. I´m looking "Incident" Entity, but i haven't. :(

  • alrod62 Profile Picture
    alrod62 5 on at

    Thanks for your answer Soumen. I´m looking "Incident" Entity, but i haven't. :(

  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 Microsoft Employee on at

    Hi,

    Can you please go to https://make.powerapps.com --> expand Data, and then select Entities and verify if the Incident entity is listed there or not.

  • Suggested answer
    venkatsr Profile Picture
    venkatsr User Group Leader on at

    Hi,

    1)Hope you have provisioned your crm environment for either sales/services module.

    2)In https://make.powerapps.com ,select environment other than default

    3)If you dont see any entity in that list,then there should be some issue with the instance or permissions

  • Suggested answer
    venkatsr Profile Picture
    venkatsr User Group Leader on at

    Hi,

    1)Hope you have provisioned your crm environment for either sales/services module.

    2)In https://make.powerapps.com ,select environment other than default

    3)If you dont see any entity in that list,then there should be some issue with the instance or permissions

  • Suggested answer
    alrod62 Profile Picture
    alrod62 5 on at

    Hi! 

    i finally found "cases". I was looking in another environment.

    Thanks!

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