We would like to have the original Subject line included in an auto acknowledgement email in the Subject Line as well as the CRM Reference Number as we sometimes have multiple emails from the same individual and they need to keep track of the topics. Currently only the CRM Reference Number is sent in the reply Subject line. Has anyone else managed to get this working?
Thanks.
When I created a queue and automatic record creation rules and whatnot to automatically create a case from an inbound email the auto-response template worked properly with this in the subject line
{!Case:Case Title;}
System seems to be extracting the Subject line from the inbound email and using it as Case Title, therefore this piece of code literally pastes the original Subject into the automatic reply email.
So, doesn't this work for your case?
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André Arnaud de Cal...
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